Our Insurance Policy
We are able to offer direct claims – but only in cases that have been pre-authorised by your insurance provider. If you would like a direct claim to be submitted, we require a pre-authorisation form to be completed at least 1 week before the proposed treatment date. Not all insurance companies offer this to their clients so if you feel this is something that your pet may need, please contact your insurance company for advice.
We can also submit an insurance claim to recover fees you have already paid to us. In order to do this, the team will need a paper claim form from your insurance provider or your verbal consent to submit an online claim.
Please ensure the practice is notified if you start an insurance claim with your provider – we receive a high volume of communication from insurance companies and without being made aware of your claim, it may be overlooked. We aim to complete all claims within 14 days, and all insurance claims are subject to a £5.50 admin fee.